Refund policy

You can initiate a return within 7 days of receiving your order. Returns are eligible for store credit only.

For orders that qualified for free shipping, a flat return administration and shipping cost recovery fee of $5.95 will be deducted from your store credit.

To start a return, please email us at tonya@tonyaplans.com.

Please note that we do not provide return shipping labels. Customers are responsible for return shipping costs unless the return is due to our error.

For defective items, contact us at tonya@tonyaplans.com as well.

Products must be returned in new and unopened condition. Shipping costs will only be refunded if the return is due to our error. Items sent back without prior approval will not be accepted.

 

 

 

Note: Items from Fourth of July, Sample Sale, Final Sale, Mystery Bundle, or Imperfect sales are sold as-is and cannot be returned.

Returns that do not meet our policy guidelines will not receive store credit. Customers are responsible for refused packages. Once your return is received and processed, we will notify you.

Refunds to the original payment method are only available for defective products or when the return is the result of an error on our part.